Frequently Asked Questions

Yes, they are safe mostly because of manufacture of generic medicine is accomplish according to strict EU & International regulations and also to the highest standards in terms of Safety & Quality.

Yes, you can cancel your order in case if not dispatched. In such Circumstances, we will refund your money & also you will be charged only for the cancellation fees.

We will not be capable to cancel ordersthat have before been processed or delivered by us. Sometimes, this can be possible within 12 hours after the order has been placed.

You can purchase a prescribed generic medicine online by sending a scanned copy of your prescription to our Email Address ([email protected]).

You can track your particular order if you have a Tracking ID provided by the particular Logistic Company. 

If you do not have a Tracking ID, it is quiet available to track your order, but it also depends on the particular company.

You can constantly ask to our Cuastomer care service for the name of the logistic service when placing particular order.

The shipment time for accepting your medicine is roughly 6 to 15 days. Please, note into account that because of some technical circumstances the shipment time may take 30 days maximum.

One of the cause is that the shipment has to pass a custom control, which can be extended mainly of the large number of packages, customs agreements.

Many affordable generic medicines are manufactured outside the United States & Canada like in India and the EU.

One of the reasons why you do not receive a Mail notification may be false Email address you entered when Enrolling or creating an order. If you have Enrolled with an Incorrect Mail Address you will have to redo the Enrollment process.

The minimum expiry date of delivered generic medicine will not less than 9 months which is in agreement with our standards & working policy.

If you require medicine with a better longer expiry date, you can define this condition by contact our customer services.

In such a case, it is very essential to contact us instantly. We will send you a corrected dosage of particular medicine.

I completed the particular order, but I did not receive approval by Mail. why?

The Approval Mail that you have successfully completed the order will reach automatically in few moments.

If you did not receive a approval Mail it may be because of the following situations:

  • If you did not receive Notification Mails from the website please check in your mail in spam Or Junk Mailbox.
  • If you find in the approval in a Spam or Junk Mailbox, try to search the “Mark as good”  option or , “ Add a sender to white - list”. In such manner, you will prevent the Mails from our website from emerging in Spam or Junk Mailbox in the future.  

Some generic medicines that are available in pharmacy that is registered as medicine or medical devices cannot be bought because of regulations.